Consumers awareness raising on non-cash payment fraud
Consumers awareness raising on non-cash payment fraud


2012 02 09

The animated film "Our Money in Our Pocket" highlights how to secure our money

The Lithuanian Consumer Institute presents the animated film "Our Money in Our Pocket" aimed at informing how to safeguard your money and avoid fraud in non-cash payments. The film was directed by the well-known Lithuanian animator Ilja Bereznickas.

The creation of the animated film was prompted by a rapid growth in electronic banking, transactions in payment cards, payments in online stores as well as the cases of fraud consumers are exposed in non-cash payments. According to the data of the Bank of Lithuania for the 4th quarter of 2011, more than 3.8 million payment cards have been issued in Lithuania and the number of payment transactions has grown by almost 8 per cent compared to the same quarter of 2010. On the other hand, the sociological survey carried out by the Lithuanian Institute of Consumers has shown that consumers lack knowledge about personal data, which, when disclosed, in particular on the internet, can make it possible for swindlers to appropriate them and later use to commit financial crimes in cyberspace. The survey has also revealed that the society is short of information how to make non-cash payments safely, for example, even 76 per cent of persons who make payments online do not verify the security of any websites.

The playful film in the detective genre presents three awareness-raising stories: about the stolen wallet with the payment card and the PIN code inside, about phishing when the incoming e-mail from a fake bank instructs to open a link and enter online banking data, and about the PIN code theft by shoulder surfing.

The animated film is available on the website

Predominant fraud in non-cash payments


Personal information is obtained from persons by deceit (e.g., numbers of bank accounts, addresses, numbers of payment cards, passwords, PIN codes, CVC/CVV2 codes, etc.). Fake e-mails are most often used for this purpose; such e-mails look as if they have been sent by a bank, leasing, insurance company employees or online store representatives requesting to open a certain link and enter personal data.

"Investigating" officials

It happens that fraudsters call by phone and introduce themselves as officials of the police, the Financial Crime Investigation Service and other state authorities and claim that they have found out that illegal money has been transferred into the person's account. In order to be able to investigate it, they request data to access online banking.
Attractive "employment" offers

The bait of scammers is often taken by unemployed persons who receive employment offers by phone with the condition that they should disclose their access data to a potential "employer".

Wallets stolen with payments cards and PIN codes inside

Consumers often hold payments cards and PIN codes in their wallet. If the wallet is stolen, the swindlers who have the payment card and the PIN code can cash out money, pay for goods, etc.

Shoulder surfing of PIN codes and card and their data thefts

Criminals attempt to shoulder surf a PIN code and, if it is successful, to spy on the victim and steal the card. After stealing the payment card, they can withdraw money from an ATM or use it for shopping in several minutes.

The animated film "Our Money in Our Pocket" is part of the project "Consumers awareness raising on non-cash payment fraud". It is co-financed by the 2009 Programme on Prevention of and Fight against Crime of the European Commission, the Lithuanian Consumer Institute. Project partners are the Association of Lithuanian Banks and the Police Department under the Ministry of the Interior of the Republic of Lithuania.

Back 0

Insert comment