Raising Awareness on Access to Justice
Raising Awareness on Access to Justice


2013 02 28

Exhaustive information for Lithuanian consumers on financial disputes with sellers from other EU states

Although the Regulations of the European orders for payment and the European small claims establish the procedures that provide consumers with the possibility to resolve their financial disputes with sellers or service providers in other EU countries in a simpler, faster, and cheaper way, most Lithuanians do not know anything about them. The Lithuanian Consumer Institute has published a DVD, which includes a presentation about the procedures, an information brochure, and two videos. >>>

2013 02 28

How to get the money back from foreign sellers?

On February 22, 2013, a conference “The European Order for Payment and the European Small Claim Procedures: are Consumers Protected?” took place in Vilnius, which dealt with the issues of consumers’ possibilities to protect their rights when in trouble about goods or services purchased in other EU countries, as well as issues of specifics and challenges of international legal procedures execution. >>>

2013 02 25

Unsuccessful purchase in another EU state: what can be done?

How can a consumer protect his/her rights, who has not received a product purchased in another EU country or who is dissatisfied with the quality of services provided by the travel organizer? Answers to these and other questions related to the purchase of goods or services in other EU states may be answered with the help of the brochure prepared by the Lithuanian Consumer Institute. >>>

2013 02 20

International Disputes in the EU: are Consumers Protected?

On February 22, Friday, a conference “The European order for payment and the European small claims procedures: are consumers protected?“ will be held in Vilnius. The conference is organized by Lithuanian Consumer Institute. and will focus on possibilities for consumers to protect their rights in other EU member states when problems arise with regard to goods or services purchased abroad, specifics and challenges of implementation of cross-border legal procedures. >>>

2013 01 25

Recovery of Small Amounts is Uncomplicated

To protect their rights infringed in other EU member states, consumers may pursue several options: to try to settle the dispute by negotiations, apply for assistance to organisations of consumer right protection or seek redress at court. A video film created by the Lithuanian Consumer Institute features one of the most convenient possibilities of judicial dispute resolution – the European Small Claims Procedure. >>>

2013 01 22

European order for payment for recovery of undisputed damages

Although the European order for payment procedure is in use from the end of 2008, due to the lack of knowledge Lithuanians seldom use this opportunity to get reimbursement of the money paid for the faulty or undelivered goods and services bought in another EU member state. A video film, created by the Lithuanian Consumer Institute in partnership with the Bulgarian National Consumers Association \"Active Consumers\", presents how consumers may take advantage of the European order for payment procedure. >>>

2012 10 30

Lithuanian Consumer Institute organizes seminars to increase awareness on access to justice in a cross-border context

On October 23, Lithuanian Consumer Institute organized the first in a series of seminars aimed to increase awareness of the European Order of Payment and European Small Claims Procedure, new EU-wide regulations aimed to facilitate consumer access to justice and make resolution of cross-border trade disputes easier. >>>

2012 06 13

Consumers are slow in using the procedures enabling the recovery of money from traders abroad

The research carried out by the Lithuanian Consumer Institute and the Bulgarian National Consumers Association \"Active Consumers\" has shown that consumers seldom apply to courts in order to recover the money paid for a poor quality product or service purchased abroad or for an undelivered product they ordered and paid online. Most consumers believe that the problems they encounter seeking judicial redress in their own state would increase several times if they had to seek justice abroad. Lack of knowledge, insufficient confidence in procedures, language barrier and cost of the procedures were among the major obstacles noted. >>>