Raising Awareness on Access to Justice
Raising Awareness on Access to Justice

2012-12-14

Seminar „Consumer protection in cross-border disputes"

3 Ferdinand Street, Ruse
14th Dec 2012

Programme

08:00 - 08.30 Registration of the participants 
08.30 – 09.00  Introduction of the project “Raising Awareness on Access to Justice”
Bogomil Nikolov – executive director of BNAAC
09.00 – 09.15Presentation of educational films on resolving cross-border consumer disputes
09.15 – 09.45Projection of the films and discussion on their content and impact 
09.45 – 10.30Protection of Consumer Rights in the EU Laws. European payment order procedure: how can consumers use it?
Lawyer Violeta Manolova, BNAAC 
10.30 – 10.45Discussion
10.45 – 11.00Coffee break
11.00 – 11.30European small claims procedure
Lawyer Violeta Manolova, BNAAC
11.30 – 11.45Discussion
12.45 -12.30Successfully solved case studies
Ignat Arsenov, European consumer centre Bulgaria
12.30 -12.45Discussion
12.45 – 13.00Coffee break 
13.00 – 14.00Practical exercises: solving different cases related to cross-border disputes
14.00 – 14.15End of the seminar