Raising Awareness on Access to Justice
Raising Awareness on Access to Justice

2013-01-21

Seminar „Consumer protection in cross-border disputes"

Kyustendil, Balkan Business Center
21st Dec 2012

Programme

11:30 - 12.00 Registration of the participants 
12.00 – 12.30  Introduction of the project “Raising Awareness on Access to Justice”
Bogomil Nikolov – executive director of BNAAC
12.30 – 12.45Presentation of educational films on resolving cross-border consumer disputes
12.45 – 13.15Projection of the films and discussion on their content and impact 
13.15 – 14.00Protection of Consumer Rights in the EU Laws. European payment order procedure: how can consumers use it?
Lawyer Violeta Manolova, BNAAC 
14.00 – 14.15Discussion
14.15 – 14.30Coffee break
14.30 – 15.00European small claims procedure
Lawyer Violeta Manolova, BNAAC
15.00 – 15.15Discussion
15.15 -16.00Successfully solved case studiesIgnat Arsenov, European consumer centre Bulgaria
16.00 -16.15Discussion
16.15 – 16.30Coffee break 
16.30 – 17.30Practical exercises: solving different cases related to cross-border disputes
17.30 – 16.15End of the seminar