Raising Awareness on Access to Justice
Raising Awareness on Access to Justice


Seminar „Consumer protection in cross-border disputes"

Sofia, Central Park Hotel
25th Dec 2012


09:30 - 10.00 Registration of the participants 
10.00 – 10.30  Introduction of the project “Raising Awareness on Access to Justice”
Bogomil Nikolov – executive director of BNAAC
10.30 – 10.45Presentation of educational films on resolving cross-border consumer disputes
10.45 – 11.15Projection of the films and discussion on their content and impact 
11.15 – 12.00Protection of Consumer Rights in the EU Laws. European payment order procedure: how can consumers use it?
Lawyer Violeta Manolova, BNAAC 
12.00 – 12.15Discussion
12.15 – 12.30Coffee break
13.30 – 13.00European small claims procedure
Lawyer Violeta Manolova, BNAAC
13.00 – 13.15Discussion
13.15 -14.00Successfully solved case studiesIgnat Arsenov, European consumer centre Bulgaria
14.00 -14.15Discussion
14.15 – 14.30Coffee break 
14.30 – 15.30Practical exercises: solving different cases related to cross-border disputes
15.30 End of the seminar