European small claims and payment order procedures (2012)

The information brochure explains how consumers can efficiently use European small claims and payment order procedures in a form of questions and answers, covering examples of already used cases.

About the project “Raising Awareness on Access to Justice”
The increasing volume of cross-border transactions within the European Union, driven by the increasing use of the EC Treaty rights of free movement of persons, goods and services requires efficient and quick ways for consumers to exercise and defend their rights during cross-border interactions. Obstacles to a fast and inexpensive judgement are especially intensified in a cross-border context.

The project’s objective is to raise awareness on access to justice, particularly in the areas of European small claims and payment order procedures.

The project foresees the following target groups:

  • adult consumers engaged in cross-border transactions;
  • legal practitioners and other employees working state institutions and nonprofit organizations, related to consumer protection issues;
  • academia and research workers working on consumer issues;
  • students of Law, their associations.

The project will equip the abovementioned target groups with knowledge about the new procedures aimed to facilitate execution of cross-border claims for EU consumers. Project materials will familiarize the target groups with new procedures and offer clear explanation how they can be used in practise by producing and disseminating an information brochure, two videos, visual materials, newsletters, cycle of seminars, project website, an international workshop. All of these activities and project deliverables will be based on the best experience, existing in EU countries, and will equip the target groups with knowledge and skills. Apart from consumers who will benefit from practical and useful information on how to use European small claims and payment order procedures, project will be instrumental for NGOs and state institutions working in the field of consumer protection, and law students to enhance expertise in implementation and enforcement of new regulations.


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