If you think that you have encountered an identity theft, you should report this to the relevant institutions as soon as possible.

Law enforcement institutions, firstly, the police should be contacted if you suspect that:

  • Somebody has acted in your name using counterfeit documents
  • Your e-mail inbox has been hacked
  • A fast credit has been taken in your name
  • Money has disappeared from your bank account
  • Somebody is engaged in swindling using your or other persons’ data
  • Somebody has been using your payment card data illegally
  • Goods or services that you have not bough have been acquired in your name
  • Other

In specific cases, your application may be referred to the Cyber Crime Investigation Board – Cyberpolice of the Lithuanian Criminal Police Bureau.

You may contact the State Consumer Rights Protection Authority, if you think that:

  • Somebody has paid for goods or services using your payment card but the bank or another financial institution has not agreed to settle the problem in the way favourable to you
  • A consumer credit has been taken in your name but the financial institution has not agreed to settle the problem in the way favourable to you

You may contact the State Data Protection Inspectorate, if you suspect or think that:

  • Direct marketing notices are sent or advertising calls are made without your prior consent, you are attacked by any other spam
  • Your personal data are processed unlawfully or improperly (excessive data are processed, data are processed improperly, unsafely)
  • The data controller is unwilling to have your, as data entity’s, rights enforced (does not explain the lawfulness of the data processing, does not respond to your legitimate requests)
  • It is likely that a breach of personal data security has taken place in electronic communication networks

The Communications Regulatory Authority may be contacted in relation to the security of networks and information, i.e. when you believe that:

  • Your internet service provider or mobile network operator does not implement proper technical and organisational measures to ensure the security and integrity of its services

Security of networks and information means the ability of networks or the information system to stay resistant at a certain reliability level to accidental events or unauthorised or intentional actions that would pose threat to the accessibility, authenticity, integrity or secrecy of saved or transmitted data and of related services offered or received through such networks or systems.

Digital security is usually understood as protection from unauthorised access to information, its use, alteration, manipulation or loss.

To CERT-LT, if you believe that:

  • A security accident has taken place and needs to be eliminated promptly in the electronic communication networks, in particular, when there is a potential risk for the network’s functionality or data security.

To the court, if:

  • You are willing to complain against some unlawful actions, for which administrative liability is applicable, directly to the court
  • You are intending to claim property and non-property damage (the damage amount is determined by the court)

Important. In the cases when the complaint is not related to criminal liability, i.e. no application has been submitted to the police, you may contact several regulators rather than one. Sometimes a specific situation may be considered even by several institutions according to their competence.